VoiZip is a phone app, so it works with some of the most personal data on your phone. This page explains what it keeps, what it sends and to whom, and what you can do about it.
The short version
- You don't create an account with us, and we don't sell your data or show ads.
- Your contacts, call history and SIP account details stay on your phone.
- To keep the app working, VoiZip sends crash reports and performance data to Google Firebase, and your calls go through your mobile operator or SIP provider.
- Diagnostic logs leave your phone only when you choose to share them.
What stays on your phone
VoiZip asks for these permissions and uses the data only on your phone:
| Permission | What it is used for |
|---|---|
| Contacts | Show names and photos, search contacts and save new ones to your address book. |
| Call log | Show your recent calls and add calls made through VoiZip to your phone's history. |
| Phone | List your SIM cards, place and answer calls and act as your phone app. |
| Microphone | Carry your voice during a call. |
| Camera | Video calls over SIP, only when you turn video on. |
| Notifications | Show incoming calls and calls in progress. |
VoiZip also stores on your phone the SIP accounts you add (including their passwords), blocked numbers, call notes, reminders, statistics and any recordings you make of SIP calls. SIP account details are excluded from Android's automatic cloud backup. If you export a backup, it is encrypted and saved only where you choose.
What leaves your phone
Your calls
SIM calls go through your mobile operator. SIP calls go through the SIP provider whose account you added, under that provider's privacy policy. When you check your SIM balance, VoiZip sends your operator's balance code to your operator.
Google Firebase
VoiZip uses these Google Firebase services, which process data under Google's privacy policy:
- Crashlytics receives a crash report when the app crashes: what failed in the code, your device model, Android version, app version and a random installation identifier.
- Performance Monitoring receives timings such as how long the app takes to start, along with device model, Android version and country.
- Cloud Messaging issues a push token so VoiZip can be woken for incoming SIP calls. The token is shared with your SIP provider for that purpose.
VoiZip does not send your contacts, call history or SIP passwords to Firebase or to Lunecode.
Logs you choose to share
Help › Troubleshooting › Share logs packs diagnostic logs into a file and opens your phone's share sheet. The logs can contain phone numbers and SIP addresses. They go only where you send them.
Your choices
- Turn any permission off in Android Settings › Apps › VoiZip › Permissions. Features that need it stop working.
- Remove a SIP account in VoiZip Settings › SIP accounts.
- Clear everything VoiZip stores by clearing its storage in Android Settings, or by uninstalling it.
- Ask us what we hold about you, or to delete it, at privacy@lunecode.com.
This website
This site sets no tracking cookies and runs no analytics. It saves one setting in your browser: whether you chose the light or dark theme. Like any web server, the host may keep standard access logs, such as IP address and pages requested, to run and protect the site.
Reviews
When you post a review, we store the name, rating and text you enter and the date, and publish them on this site. To stop spam we also store a one-way, keyed hash of your IP address, never the address itself, and use it only to limit reviews to three a day. To have a review removed, write to privacy@lunecode.com.
Children
VoiZip is not directed at children under 13, and we do not knowingly collect their data.
Changes to this policy
If what VoiZip collects changes, we will update this page and the date at the top before the new version is published here.
Contact
VoiZip is made by Lunecode. For anything about privacy, write to privacy@lunecode.com.
